Consultations are by appointment only.

Consultations are by appointment only. Online booking, rescheduling and cancellation are available up to 48 hours before the appointment time.

For a booking or change within 48 hours, or if you are running late, please contact the clinic directly by phone or WhatsApp.

Consultations are normally held at the clinic. Home visits are not routinely offered; if you have particular mobility or access needs, please contact us so we can advise on the available arrangements.

You are welcome to select a physician when booking, subject to availability. If you are unsure, the clinic can guide you according to the consultation type and current schedule.

Physicians practising at II-WAY are carefully considered for their clinical standards and alignment with the clinic’s approach, which has been shaped by our veteran physicians. Where a dedicated consultation is led by a specific physician, this is stated on the relevant page.

If you already have recent medical reports, scans or laboratory results relevant to your concern, you are encouraged to bring them. They can help the physician understand recent findings in context.

There is no need to arrange tests specially if you do not have reports. Please also bring or be ready to share your current medications, supplements and known allergies where relevant.

Your own observations are useful clinical information. There is no need to prepare detailed records; the physician will ask what is clinically relevant during consultation.

Yes. Children may be seen at II-WAY. Senior Consultant Physician Ng Cheong Kim has extensive paediatric experience accumulated over decades of clinical practice.

When booking for a child, please provide the child’s age and main concern so the clinic can arrange the consultation appropriately.

Medical certificates may be issued where clinically appropriate following physician assessment and in accordance with applicable professional and employment requirements. Patients should check with their employer or institution regarding acceptance where relevant.

Care is guided by clinical assessment, individual response and continuity over time. Treatment recommendations are not structured around predetermined packages.

Your observations matter. Our role is to make clinical sense of them.

Patients come to II-WAY with many different health concerns. We do not define our practice by a long list of conditions.

The disease name can be the starting point. It is not the whole picture. The consultation helps the physician understand the full clinical picture, determine what is clinically significant and recommend the appropriate direction of care.

Dedicated consultation sessions are available for certain commonly encountered concerns where focused consultation time has been set aside. See Dedicated Consultations for current sessions.

If you are unsure whether your concern is appropriate for consultation, you may contact the clinic briefly before booking.

Not necessarily. A report finding needs to be considered in context. Depending on the individual situation, the next step may involve treatment, observation, daily guidance, reassessment, or further medical evaluation where appropriate.

Not every finding requires immediate treatment. Thoughtful care includes knowing when to treat, when to observe, and when to reassess.

Recovery timelines vary according to the condition, overall health context, timing of intervention and clinical response. Some longstanding conditions require gradual observation, while certain acute or early-stage concerns may respond more quickly under appropriate clinical assessment and management.

Consultation frequency depends on the nature of the condition, clinical response and individual circumstances. Recommendations are adjusted according to ongoing assessment rather than fixed schedules.

Following clinical assessment, the physician will recommend a treatment direction based on the patient’s condition and clinical judgement. Consistent follow-through helps the physician assess response accurately and adjust care where appropriate.

If something significant changes, unexpected symptoms arise, or new medical information may affect treatment, please let the physician know rather than making independent changes. These points are best considered together with the overall condition, rather than one symptom, report result or piece of advice on its own.

Medication is prescribed only where clinically appropriate. The physician will recommend the form most suitable for the patient’s condition. Patient preferences may be discussed where there is more than one clinically appropriate option.

Medication may be supplied in several forms:

• Ready-made medication — syrups, tablets or pills that can be dispensed at the clinic.
• Herbal extract granules / powder — concentrated herbal extracts in granulated form, offering a convenient alternative to preparing raw herbs. These are arranged through II-WAY’s supplier partner and delivered directly. Where delivery is used, a $10 fee per trip applies.
• Raw herbs — prescribed less commonly. Where clinically appropriate, this may be discussed with the physician. Preparation time is required, and patients will be notified when the herbs are ready for collection.

Prescriptions may change as the patient’s condition changes. If further medication is required, the physician may need to review the condition before additional medication is prescribed or supplied.

Patients may request information about their prescription. If a significant concern arises — including specific advice from another treating medical practitioner that may affect care — please bring it back to the prescribing physician. Individual ingredients and recommendations are best understood as part of the overall prescription and clinical assessment rather than separately.

The clinic does not structure care around predetermined treatment packages or fixed treatment durations. Some conditions may benefit from ongoing observation or follow-up, while others may require only shorter periods of care. Recommendations are made according to clinical need and response over time.

In Chinese Medicine, food, rest, daily habits and treatment are often considered together. Guidance is intended to support the clinical direction of care and reduce factors that may aggravate symptoms or slow recovery.